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The Sleep Inn Rockford Rockford offers a hour front desk, fitness center, business center, express check-in and check-out, free Wi-Fi in public areas, free parking, ATM, gift shops, newsstand, laundry, and complimentary newspapers in lobby. The nearby Anderson Japanese Gardens features several waterfalls and a sukiya-zukuri style teahouse. Modern rooms have been designed with guest comfort in mind and feature free Wi-Fi, signature Hampton beds and bedding, flat screen TV with on-demand movies, coffee makers, mini-refrigerator, iron and ironing board and hair dryer.
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Wi-Fi is free in public areas and there is a courtesy shuttle to the airport and to other points of interest in the area. Dry cleaning and laundry services are available. A complimentary hot and cold buffet breakfast is served every morning. The Cliffbreakers Restaurant serves brunch and dinner and guests can relax at the bar with a drink. Rockford city center is less than five miles away, as is Anderson Japanese Gardens. The smoke-free hotel is a ten-minute drive from downtown Rockford.
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Customer service information for KFC is available to praise the chicken or put a stop to poor service. KFC is not afraid to share corporate and customer service contact information. The company is spread out all over the world, but the main contact numbers are available in addi8tion to contact addresses and a feedback form.
There are no customer service hours. We called customer service and the agent told us the call center was open 24 hours a day. Customers can call anytime to talk about their visit to KFC. KFC has an official website at http: There is also contact information for various departments for customer service purposes. KFC is socially ready — there is a Twitter page and Facebook page for customers who want to keep in the know and gain access to great food offers.
The form is designed to connect your feedback with the location where you were served. When we contacted the customer service agent we were able to talk to someone in the customer satisfaction department named Paul. Paul told us that the customer service call center was currently open 24 hours a day, so customers can contact an agent at any time day or night with a concern, praise or complaint about their KFC experience.
Every time I go to the store in kissimmee ,fl. In Bvl my food is almost always cold. The store is dirty under the garbage can and the soda machine. I visited your pipps hill branch on sunday and experienced a very long wait for my food. This is the third occassion it has happened and always at the same branch. The first time I gave it the benefit of the doubt. The second time I actually complaint to the supervisor and I was informed they were short staffed.
I found this to be a week excuse, I did not make a fuss and I simply stopped using that branch for nearly a year. I tried it again on sunday and the experiece was even worse. We waited for fifteen minutes before we got our order and even then I was not given what I asked for to my dismay. I was at home by then so I could not do anything about it.
I think this is totally unsatisfactory as you are supposed to be a fast food service establishment. I await your comments and what actions you will be taking so my next experiece will not be a repeat perfomance of the shambollic customer service.
The problem came for the time to pay. Now when i got home had dinner and looked at the receipt and found that the order was charged to a Visa card i thought that was funny i used a gift card.
It was at this stage I then replied just keep them and walked out. I do not like being publicly shouted at and embarassed over food that I have paid for in advance. I really recommend that you do something to discipline this employee as this treatment of customers in disgraceful. My experience at kfc in homework,al was ok until i got to thewindow after i placed my order which was a 10 all wings crispy with corn and green beans.
I am extremely disappointed that you as new owners have abolished the senior discount option. Needless to say I will be taking my business elsewhere. I am on social security and enjoyed your meals but I see corporate greed has taken over!
Thank you for your time. It is impossible to reach delivery service. I called several times, and waited almost one hour! But they never pick up the phone. The internet forums in our country are full of angry comments about delivery service in Astana, all with the same problem.
Today mirically i reached delivery service, however they told me that they can deliver only after two hours, and I agreed because I wanted KFC chicken so much. This is a last time I order KFC. Nepal has banned chicken from India since bird flu broke out in India four years ago. A brief scuffle broke out between police and the farmers. Police say authorities took control of the trucks, but that after consultation with livestock officials the cargo was dumped in a pit and covered.
Kharel says the tags on the cargo showed it came from India. KFC officials in Nepal would not immediately comment Sunday. I seriously considering not going to support kfc again, due to this exeperince. Thanking you Shirley schoultz Contact no. This has happen four time,s in a 6-month period,,me and my wife have visted your store in urbano,ohio.. I had a bad experience last nite the Camden, Delaware location.
Waited 20 minutes for our food. When we recieved our food it was cold and burnt. Very dissatisfied with this visit. How can you be a chicken franchise and NOT have chicken ready for lunch!!!!!!!!!! Was told the previous 3 persons ordered all the chicken that was available — what did you have on hand 12 pieces??? Ordered 2 x-crispy breast meals with mashed potatos and cole slaw.
Brought the meals home to find 1 breast meal and the other a thigh meal. What a disappointment since neither my husband or I enjoy the dark meat. I tried to phone the restaurant about 10 times so far and no answer. My husband was furious!!!!
Since when do your store add charges for condiments without warning ahead of time and asking for the money after the bill was paid —is it really going to KFC or in their pocket!!!???
Ticket number date —-could not get back sooner — I was busy doing my job!!! And they had the nerve to ask me to take a survey saying how great they were!! Lost 2 more people—not to mention who we share this experience with. I sincerely hope some one is talked to — otherwise your firm will loose other customers.
I go to the KFC-taco bell in concord,nc. Every time I go there they are always extremely slow at taking my order at hte intercom I almost think they are never goin to answer and about drive off. After that they take forever to make and give me my order.
Not only is the service slow but the staff is also rude and inappropriate. It is frustrating for me because I enjoy KFC ad love the food but this is the only store in my area and I keep having to put up with the behavior every time I go. I have visited this location 3 times and each time there has been a problem with the food. Listed below are my concerns from these visits:.
I caught the error on order 3 before leaving the store and it was corrected. After arriving home, I was really disappointed because the chicken was hard and very dry. This location needs a manager that understands quality and the concept behind the KFC brand.
I have never been exposed to anything quite like this from KFC and I am surprised that this is allowed to go on. Since moving to JHB I have seen a total different view of KFC, its not clean your chicken has blood and feathers etc its disgusting and not to mention is most times raw which really is unedible. I have experiences this Sandridge and The Boulders constantly.
KFC was a branded and unique chicken that I would buy exclusively. I tired of first needing to microwave my chicken to have it cooked well and to clean it before eating it. Please advise me on what you are going to do about this. The founder of KFC must be turning in his grave for the poor quality and service been delivered for his hard and profounded work.
It is KFC standard operating procedure to serve every item on the regular menu until the last minute of the business day!!!! Except in the Las Vegas Valley. What really twisted my shorts is the manager was in agreement with the employees.
As a Manager in the food industry for over a decade this would of been unacceptable. She was in agreement that all customers deserve A-1 customer service until closing.
Can anyone plz help me with the number of customer care or complaint center of kfc india… I am fed up of the service in the kfc store near to my house.
This is much 2 long to wait on chicken. We had 2 meals on Thursday and it was the worst ever. We live 5 mins away and it was cold when we got home.
The chicken was completely overlooked — charcoaled — terrible meal. The facility was very dirty with all tables being dirty and only three customers in the store. The service was also terrible she never even asked us if we wanted drinks. I ordered a 2 piece extra crispy meal and it was horrible the chicken was cold and the macaroni n cheese was cold. The soda tasted flat. And this happened at the worst time ever.
I am pregnat and craving them all the time. It was very disappointing to learn that all KFC Restaurants were discontinuing them. I am truly diappointed in kfc, it seems as tho yours sides order are not very tasty, mashed potatoes are watery, mac and cheese is not cheesy almost like soup, and the biscuits are always hard no buttery taste, i love kfc but popeyes sides have a better taste. I grew up when kfc was kentucky fried chicken. I think the ole tastse is much better than the now taste.
I would like to thank the staff at kfc at hamilton palace grounds hamilton scotland uk. On sunday the 17th of march Ileft my handbag with all my personal belongings inside and they had tried to contact a friend of mine to tell me it was their.
Iam so grateful to them as we went in the next day to collect it. Thanks so much x. They Completely jacked up my order. Better Service means better quality. I received very very poor service at your monument heights branch.
There was no regard what so ever for customer service. I went into your drive tru at just after 5am to order a variety bucket from innocentia who informed me that I must wait twenty minutes and I had no problem. Then all of a sudden came zukiswa informing us we should please wait at the front of the shop for two minutes I asked her is it no more twenty minutes and innocentia responded in setswana that she has told us to wait we should wait for them, they are now serving breakfast.
They further went on in setswana as if we do not hear them this in itself is of the highest level of poor service. I am disgusted at this service that I received. I trust you will sort this out as a matter of urgency. I raised with them that customer standards should be the same as we are paying for the service and the food.
I am very upset by the behavior of 2 of your workers on Easter Sunday! C workers I have come in contact with all my life! These two women were RUDE and had no business being in front of the store around customers.. Is this why you people rebuilt this K. C located in Charlotte NC at S. I feel this incident should be reported.
She was very hateful rude and yelling. I could hear her yelling at te underaged employees and cussing at them. I was also informed from a girl I know that works there that they are kept there way past there shift is over and past ten on school nights. Something needs be done about this bitchy manager her position needs to be revoked!!!
The manger on 35th and state Kansas city Kansas, i think her name is Angelica she is very rude. She barely know how to speak english. Her and I think the other manger name is Axel they are very rude. I came in Thursday and my chicken was very dry and i wanted some fresh chicken and she told me that they coundnt give me any and was trying to refuse to give me a refund.
I said that I would collect in 10 mins. When I went into the premises and spoke to the first available member of the team. He said his name was Raj but there was no name badge to verify his name for any customer. I told him that I had come to collect the hot shot bucket that I had ordered a few minutes ago. I also told him that I could see that it as not ready. I replied that I was not told that when I called to make the order. He asked who I had spoken to on the phone.
I replied that as the person had not told me their name when he answered the phone, I have no idea who it was. I replied that actually you do phone take aways in England and place orders to collect. Well I have lived in England my whole 51 years. He then asked me if I was going to order or leave. I replied if I ordered the bucket i required would I have to wait. As I have a bus to catch.
He replied that I was being rude. I replied that his customer service was poor. As he had not answered my question or even apologised for myself being miss informed. He replied again with are you going to order or leave. I replied that he had not answered my question about, do I have to wait for my bucket to be prepared. He asked me, what do you want.
I replied that i wanted the hot shot bucket that I had phoned up about. He then again said we do not take phone orders. He went and prepared the bucket. Told me to complain to Head Office. I asked for the address of Head Office.
He told me to phone the store on the receipt that was the store I was at or go on line. He gave me my order and I paid. I got no thank you from him at all. He just wanted to challenge me. When I got home late, as I had missed the bus,I unpacked the bucket and it was mostly wings. Not he items the young man on the phone had told me would be in.
There was no chicken breasts. We took orders over the phone. Also is the customer not king or queen in your place at all? I am a Manager at an excellent company. We would not put up with such poor customer service. I can say that the experiance was poor and I would never want to go to that Kentucky Fried Chicken again. At the store in Warner Robins Ga there is only 1 all the staff were in the back of the store at 7pm dinner rush. It took 10 minutes before a staff member attended the drive thru or the front counter.
There were several customers waiting to be served or waiting for their food. The buffet was not stocked. We had to ask for several items chicken, biscuits and there was no ice or tea prepared.
I love KFC overall, but this store is a disgrace to the chain. Customer service of KFC is very poor! Well, I just keep quite bec. I wanted to leave immediately. Why in the world would you nationally advertise your PotPie and then according to our local KFC, discontinue it! Or not vey smart. Needless to say I am not very pleased.
I ordered bones Banquet, nothing banquet about it. I took the gravy back straight away. One was very watery could not guess how long it had been there.
The other very thick and lumpy did not look right. The staff exchanged the gravy straight away stating it was a new batch. It looked better but had no flavor did not trust eating it did not taste the same as normal KFC Gravy. After eating meal in which the popcorn and chips tasted very dry as if kept in heat for a long time. I then returned a second batch. Contacted oustomer Care compliant reference to recieve a letter on 26 march I then phoned and stated I did return Gravy straight away and also the replacements I was given, even stated time.
They said they would look at it again. So KFC can sell Crap food and expect you to pay for it. I then phoned again. I do not know where there call centres are but on both occastions the was dificulties understanding each other.
I ended up getting annoyed by KFC coustomer service. He said he would hang up but I felt I was talking to a brick wall and swore out of frustration. Dadeed KFC Rep hung up. I phoned back to answering system to be informed they close at 4pm. Funny how he hung up at home time on the dot. I would not give it a rating If I had a choice.
I had a problem with another food outlet many years ago. Three more letters on still no joy. I asked to speak to supervisor. Explained how can you return all product back if you have treid a bit to find out it was not right. I awiat another fob off from KFC. We ordered two boneless dinners: Just got back from store in W.
They had over 20 people just waiting for food, stopped taking orders for food and all the help running around looking at each other not knowing what to do.
They yelled at one point for everyone to give them their receipts so they could try and figure out what everyone ordered which only added to the confusion. The dining room was also a mess with soda on the floor, no napkins or clean tables. It was pretty crowded. Had to wait 12 minutes for original recipe chicken, so asked for hot wings to be fresh with the chicken.
Waited for my order and brought it home. The chicken was undercooked and the hot wings were old and dry, and one of my sides was incorrect. I called the store and spoke with Enjoli Asst. She was extremely apologetic and made no excuses. She wrote down all my information and asked me to come back in another day. She continued to apologize and continued to ask if she could do anything else for me. Because of her exceptional customer service, I will continue to go to that store and that store only.
There is still someplace around with awesome customer service!! You have to restate everything you ordered or empty the bag to check. Also this store is sometimes not open on Sundays. I will driver further to a KFC with good service and business hours.
Today, at 8: So we got to our local KFC in atlantic city nj and the manager taking our order was the rudest person I have ever encountered and I work in a prison. After I seen the price I tried to change my order and she told me to pull around and wait and she keep my money.
After approximately 5 minutes she came out with my money and told me to go back in line and I kindly did and she had the audacity to give me an attitude again.
That was a completely unprofessional and unappreciated attitude, I would rather not go there any more and would not recommend anybody else I kno to go here either…. I ordered kfc online and yet there is no confirmation from my email and cellphone no, the service online is so dissapointing!!!!!!?!!!
Please check if theve process my online order. I contacted KFC over a week ago regarding getting the wrong bucket of chicken. I have yet to hear back from anyone. I was hoping to get perhaps a call from the manager from the store I purchased from but I have not. I ordered the boneless bucket and got chicken with bones grilled and crispy. Today I went to buy 15 hot wings, the person who attended me did not understand English properly.
I did go to the window to explain that I wanted to order. My order was cold and over cooked, the pieces were not varied and when she indicated that she and the manager went began to speak in Persian finally neither understand what I demand.
Pull my money on crap food. This was in Sterling, VA. Hi, Kfc Silverton — Pretotia a huge disappointment, dtive thru and being assisted jnside the shop, Im sending this in my car waiting for 35 min now at the drive thru, totally unacceptable. I stay around the area and doesnt make sense for me to go elsewhere, I dont understand wether they are short staffed or simply slow.
I weny to yhe kfc in btidgeview il today at 8. My daughter is very picky, but she went on and on about how delicious the chicken strips were very crispy. She also loved the new bucket container and even commented on the applesauce. I went into KFC and got in line of two people, the lady already at the cash register, taking an ample amount of time describing to the cashier what she wants, now he is not new and worked for a while, after describing multiple times what she wants they finally finish the order.
After a 15 minute wait for me and the lady, the register offers the lady a drink and does not offer the other waiters any, free of charge. Overall KFC has the worst customers service. Waited 9 mins in the parking lot to receive a messed up order. Not happy when I got home. Biscuits tasted like they were 2 weeks old but my dog enjoyed her dinner even though I did not. The fish at your north 86th st store in Li9coln Ne is very incosistant.
Today its old and cold. Other times is so hot you have wait a moment to eat a good thing Your chicken while good is not great anymore—ever since you changed over to the so called heathly frying oil. To add insult to injury your usual tiny sized chicken pieces seems to gotten even smaller in size. Where do you find such tiny chickens? Your prices versus what you get are way out of line. KFC is not the only game in town for chicken. The prices and portion size are better elsewhere.
Finally you ask your customers to take satifaction surveys and the website does not even work. Great product support there I must say. KFC was a great brand once.
I spent 5 minutes writing a comment about your poor quality food and less than stellar servive and big suprise your email system which works about as well as the rest of your operation—lost my comment.
KFC prices are excessive for you actually get. Today for the 2nd time out of 3 visits my food was cold and old. For the portion size— the prices are excessive. You used to have a brand that meant quality food at a good value. As for your chicken—are you kidding?
I have seen pigeons that have have larger drumsticks than your chickens do. Wake up and smell the coffee KFC. The 6 chicken strips that I received after I ordered were all too tough, overcooked, and too cold to eat. I am extremely dissatisfied with this. I am extremely disappointed in the level of service and quality received at one of your locations. I also tagged on two additional large side dishes, coleslaw and mashed potatoes.
When I got home and served my family, the chicken pieces were absolutely miniscule and pathetic. The coleslaw was obviously not prepared correctly and we are huge kfc coleslaw fans! We ordered 2 of them. It had a very cabbage taste, like someone neglected to add in part of the sauce or not enough. I called the location in Gaylord and asked to speak to the manager.
The person on the phone identified herself as Amy and that she was the manager. I explained my disappointment with our order. I asked her if she was seriously arguing with me and she went into further defensive mode. Frustrated I told her that she no longer would receive business from my family and I.
Again, no apologies, more argumentative ad defensive behavior. Mind, that I was not being rude, just making an honest complaint. There is no way a manager should behave in such a way. And to deal wit an inconsiderate manager to boot is very upsetting.
This incident occurred approx. I have lived in the location for 7 seven years. The past 2 years, the food and service at this location has been sub par. There never seems to be a manager on duty; just a bunch of kids working hanging out.
The food is never consistant. It is either not cooked accurately or luke warm. The macaroni and cheese, which is a favorite at our home, never seems cooked enough; instead of being creamy, it is watery. We love KFC and always think maybe the next time we stop there it will be better.
The last time we stopped, which was about weeks ago, they were out of original recipe chicken and said it would be 30 minutes until they had more. It wasnt late in the evening either. We left and went to the sub shop nearby. Our family is done with this location, which is giving KFC a bad name.
We have spoken to friends and neighbors and no one goes there. My favorite is original wings. The store that I always go to, is located on Rt. In Hasbrouck Heights NJ. This afternoon I got a dozen original wings. For the first time I noticed the flavor was different, than I realized the flavor was rancid oil. Say the least I was very disappointed. Your new boneless chicken is a joke first of all you show someone holding a piece with both hand s and they are the size of a nugget.
I have been at the location in St. Every visit I think maybe this time it will be better but the last time was probably the worst. I work in retail management and know that it is great customer service that companies need to continue to be successful. One occasion my husband and I went into the lobby about 7pm and I wanted original recipe chicken and they were completely out. On two other occasions I went to the drive through one time it was extremely slow 15 mins or so when there were only one or two cars in the lane.
The other time there was only one car in front of me and it was so long that I drove away after placing my order. The very last time in the drive thru I only pulled in because there was no cars in sight.
I rounded the corner to see two cars and had to wait minutes before I got to the window. Once I got to the window I was asked if I wanted orginal or crispy, the window closed for a minute then he came back back and wanted to know what drink I wanted.
I was getting frustrated because I was on a quick lunch break. Once I got back to my store I expressed my disappoinment to my employees and a comment was made how they as well had a bad experience at this location. But I have never had a pleasant experience at this location. Anyways I have been thinking about my experiences for several weeks now and decided to write this.
I know that you might want to contact me on this but am not looking for anything other than to express myself for all this has been weighing on my mind and thought someone should here my story and get some help for that store in St.
This store needs to be investigated — it stinks of old grease and the food has without a doubt been in the warmer for many hours longer than it should have been.
I doubt very much whether it meets health and safety standards. This store is located at W. My last visit was April 30, First, the floor is always very greasy when visiting. Maybe bleach or ammonia needs to be used to cut the grease.
Or maybe use a different mop than the one used in the back. The worker should not be taking chichen from the top tray an eating it for all to see. I really enjoy the convenience of this store being close to my house. So if those items can be addressed, I and others would be very appreciative. I purchased a 10 piece boneless dark meat meal and was very disappointed. The chicken was NOT original recipe, it was crunchy and was spicy.
Excuse me the Cole slaw was great as usual. Wedges were dry and cooked in burnt oil and the hot wings were over cooked and tasted rubberish we would like a full refund we really like KFC and plan on visiting again.. We ordered the buffet for all 5 of us and after paying we waited forever for the cashier to give us our plates and cups.
She only gave us 4 plates and 5 dessert bowls so I sent my husband up to see if we could have another plate and she said no we ran out of them…. How can you have a buffet who requires you to get new plates and they run out.
We then went to the buffet where there was no food and I mean nothing except spinach, baked beans that were so dry you would have choked on them and noodles that were dry with no flavor. We asked for chicken, mashed potatoes and biscuits…. She did manage to find some potatoes but never found anymore chicken or any other items that were on the buffet. We will never go back to this location and we do go to KFC quite often because normally our kids get what they want and so do my husband and I.
Customer service itself is unorganized. Im a loyal Kfc customer of the past but my last three visits have been unsatified visits. Yesterday i ordered a pot pie and a 5 hot wing combo. My wings were cold, hard and one looked like somebody bit off it. If i wasnt on my way to work and had time i wouldve took everything back..
I will not be going back to this particular store!!! I visited KFC with my wife for dinner. When we came in and ordered, we were told that they had to cook the chicken but it would be out in 8 minutes. She had brought an order to a man at another table while we were waiting.
When I picked up the tray, there were no condiments on the tray. So I had to go back for Jelly, knife, spoonfork, ketchup. It was no a good visit.
This took place at store J in Fayetteville, NC at 6: He was slow, monotone, and sounded stupid. I know you only pay minimum wage, so it is unskilled labor, but come on! I asked if there was still a five or six piece chicken tender meal.
He said yes and it comes with one side. I asked for potato wedges. He told me to pull around. No drink in a meal? Six pieces of chicken with potato wedges and no drink cost fourteen bucks? Over two dollars a tender?! Now, since YOUR policy is not to tell the total when the customer orders, I say no thank you, and drive off empty handed.
I went to chic fil a, and a four piece with fries and a drink cost seven dollars. From what I understand, KFC is a big deal in the rest of the world.
But here in America, it is bottom wrung. I had a carry out order. When I reach home and opened the box- Biscuit was missing, there was no spoon or fork, no paper napkin, I order sweet tea but got unsweetened tea instead and when I called the store, store manager told me to come next day and pick up my biscuit. I was so upset on his response. The food supplied at your cmh road branch today was not good rather it was not fresh.
On informing the store manager she offered me a new pack of potato fries.. Your old madras road branch is very nice.. My bill no is dated today 3: You may check your cctv footage. I was highly dissapointed today when a manager took the order, my husband came home with the order and the chicken was terrible. It was very small pieces that were hard, dried out and definitely had to have been reheated. You could even tell by the color of the chicken coating that it was old and reheated!!!!
Maybe an Online Survey determining it return should be given out.!!! I really miss Honey BBQ wings. Got such bad service today!! I orfered food for delivery and the driver took an hour and 15min to deliver and my house is 10 minutes away!!
Food was ice cold and the driver forgot the card machine!!! When he eventually got back I got overcharged aswell!! No one made any effort with my complaint!!
I love kfc and its always my first choice but after today I am not so sur!!!!!!!! I was in the mood for a fish dinner at Long John Silvers which I had not had for several years. It was combined with a KFC. The food I had was mildy warm at he most. Even the fries were barely warm to the touch. The fish was the same.
In fact it was cool enought that the coating had seperated from the fish and the chicken and the inside was almost rubber like in texture. I called KFC which was the store owner reported it they nicely told me they were sorry for my experience and that was it, No can we send you a coupon to help improve your experience or anything like that. KFC way over charges for their chicken anyway I quit buying it because I can actually buy a steak for less.
So thats my experience with KFC. About 3 weeks ago I went to my local KFC, and ordered my regular meal, except when I got to the window to pay, I asked how come every time I come and order the same things, I pay a different amount, well then what was the so called manager closed and locked the drive thru window and waked away without letting me pay for my order or getting my food. And I mentioned that when I called, I have not heard a word from anyone, I am not looking for a free meal, I can pay for my own lunch, But have not been back there, and will not go back there, EVER until this manager is replaced, the way she slammed her hands down on the counter and locked the window left me speechless, so since then I go somewhere else for my lunch everyday, I guess you do alright without my money, so be it.
I now drive around with a window sign on my truck telling all who read,: Rating on Customer Service, F. I hope whoever reads this has the same kind of day I had on that day.
I ordered a two piece with cole slaw. Once I begin to eat the cole slaw, I notice that a piece of plastic was actually in my cole slaw. I thank GOD that I did not choke on it.
I called the KFC, and of course I was offered a free meal that can only be redeemed by me going to the restaurant. I called corporate and received an apology and promise of free coupons which I never received. The little one has a severe egg allergy.
There were only about 3 people eating in the restaurant and no one in line. We asked if the chicken had egg in it. The manager, very rudely, told us that none of their chicken had egg it just had seasoning on it.
We also asked about peanut oil because we have been told to avoid nuts. He started breaking out with red dots around his mouth so we gave him Benadryl and stopped feeding him. That night my husband got on the internet to file a complaint about the manager, and was livid when he saw the allergy list on KFC website that showed that what we gave our son because the manger told us it did not have eggs in fact did.
He filed a complaint stating what happened and that we would never be back and asked to be contacted. While discussing our situation with friends we have told everyone we were told that a friend who can not have gluten was told that one of their chicken from the same restaurant we dealt with did not have gluten in it and it did causing him to get very sick.
The letter does not say anything about the situation being addressed so I called the number on the letter and spoke to the owner. He started trying to tell me that the chicken did not have eggs. I informed him that was not what the KFC website said.
I told him that if the Benadryl had not worked, we would have been suing them. I tried to make him understand that this is a life or death situation as we have been told by the doctor that he could stop breathing the next time he gets eggs. The owner replied with, in all their years of operation, they had never had an issue with eggs.
He never came out and said they would do better training their staff about allergies so I am even madder and more concerned than I was before. I am terrified for other people with food allergies having an even worse experience than we did.
I went to the Oxford, Alabama KFC on and had the absolute worst experience I have ever had in my life with a resturant. When I got there they just kept looking at me and would NOT open the window.
I knocked and motioned for someone to talk to me. They finally asked what I wanted. I then asked if they had gotten my order correct. They said no and I would have to pull around and place the order again. I refused and told her she would take it at the window since she did not get it correct from the speaker.
She said she would not take my order at the window and I would have to drive around the building again. I refused and put my vehicle in park. This went on for nearly 20 minutes and numerous vehicles left from behind me.
Apparently some else came on shift and asked what he could do to help me. He then asked me to pull up. Then waited for another minutes. I went inside and after about 20 more minutes I got my chicken which I believed they either spit on it or did something to,because they had to prepare it out of my sight behind the fryer. You need to fire the manager that was working on and possibly even the district and regional managers if they allow customers to be treated this way.
I have never ben so appalled by something this inept. I have contacted local health inspection officials about this problem. I am writing a complaint forte service of the staff. I was having my meal at taka KFC store. After finish the chicken wanted to wash my hand before continue to eat. However as I was washing my hands, the cleaned staff clean off my meal. Not that my bag is not there. My bags are all still at the table.
I want some action. Taken to my complaints. I ordered the 12 piece meal of grilled chicken, and was told they had no breasts or legs and it would be about 20 minutes before it was done. After waiting a half hour I was told the oven was down and there would be no grilled chicken. As I waited I heard requests for origional and extra crispy chicken which they were also out of.
How inconciderate the employees and the manager was to make me wait, not even to offer me a glass of water temps outside were degrees then after a half hour tell me sorry no chicken.
Oh, by the way, the buffet at the Ebensburg, Pa located on Rt And this is one you shut down. We loved this place!!!!!!!! The manager on charge was the best service I have ever got. Never happens at Lees.
We asked if we could get thigh and legs and she stated yes. We asked was that a meal she said yes. Once we received our order it was not what we asked for which was thighs and legs. It was thighs and something that appeared to look like chicken strips. We sent the order back stating that it was not what we asked for. Now here is the part that upset me and my husband…the cashier shuts the window, walks to the back, comes back up, and starts talking very loud and with an attitude about my husband.
Although the window was closed we could still hear her and see that she was preparing a new bucket of chicken for us. Once she came back to the window with the order that we asked for and that she stated we could get at the take out speaker we told her that we no longer wanted the order and wanted our money back.
The assistant manager came to the window, asked for our ticket which was still in the bag that we sent back in. He gave us our money back however I expressed that she was rude and unprofessional by talking about the customer so loud that we could hear her. He seems like a nice guy however offered no apology. I live in the neighbor and will not buy chicken from that KFC anymore.
I doubt that this young lady was even repremanded for her behavior. Everytime i visit kfc in garner on hwy 70 i am disappointed.. Shanta i believe is her name is the one who gives me the most problems.
I have never seen such a filthy place to eat… Except for the last time we ate there! After asking that a table be washed so we could sit down they left it soaking wet. The Tables were dirty, The floor was dirty, all the counters were dirty, the seats were dirty……. We got a refund!!! If the front is that dirty what is the back like?? Get out there and thought we would look at the buffet to see what was on there.
The only meat was a couple pieces of original and a couple pieces of crispy. Not bad, figured they would fill that up soon.
The girl at the counter said you only get whats on the buffet. We just looked at each other and walked out. See if I ever go back there again. Had a bad experience last year and took this long to see if they had gotten any better. I visited your store today which is located in Abids, Hyderabad. I often visit your stores, but this was my first visit to your Abids store. I ordered a Zinger meal A take away.
After 5 mins or so, I got the order. I took the cover and left the store. As I reach home I found the fires which was given me in the meal was not fired properly and it was clearly seen that they were not done properly. I would have visited your store again to show them, but I stay very far from your Abids store, as I was passing by so I stop by.
But I was given this stuff. As we trust the quality and quantity given by KFC. And today it was a big surprise for me that I was given fries which was not baked or cooked properly.
I have taken up the pic of those, as I stay very far to travel to this store, so I would shoot to the consumer form with this, that this is how customers are treated when we order take away.
If you could do something ASAP, will be appreciated. The total money was wasted today of mine. And also lost the interest in KFC now. Thanks Syed E Uddin. I purchase the colonel Original sandwich meal….. I had to throw it away after several empts to bit into or chew. The chicken breast meat was stringy, dried out, tasteless tough, and way too thick..
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